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Please note, the Student Wellbeing and Disability Service is not an emergency or crisis service.

What is a crisis?

Experiencing a mental health crisis is different for everyone, but it might include:

  • Being at risk of harm to yourself or others
  • Anxiety or panic attacks
  • Flashbacks or nightmares of past experiences
  • Feeling suicidal
  • Feelings of wanting to self-harm, or acting on these feelings
  • Feeling extremely high, fearing others want to harm you, or hearing voices
  • Withdrawing from friends and family
  • Difficulties with communication
  • Not being able to think about other things
  • Feeling out of control, overwhelmed, or at ‘breaking point’

A mental health crisis can occur because of triggers such as bereavement, addiction, relationship breakdown, work related stress, exams - anything that can heighten stress and can feel like a lot to deal with. You might have an existing mental health condition and experience a mental health crisis, or it can be something you have never experienced before.

What should I do if I am experiencing a crisis?

If you or a person you know is having a crisis and cannot stay safe, reach out for urgent help and follow the guidance below:

  • If you are on LIPA campus and are feeling unsafe, please contact the security team on 0151 330 3012 or 07535298919 and they will be available to support you 24/7
  • If you are off campus and need help in an emergency or if your life or someone else’s life in immediate danger, please call 999.
  • 999 calls are routed to 4 emergency services:
    • Police
    • Fire
    • Ambulance
    • HM Coast Guard

If you are having thoughts about harming yourself or ending your life but do not feel you are at immediate risk, the Student Wellbeing and Disability Service can support you with advice, guidance and signposting. Click below to make a self-referral to the team. Alternatively, you can also email wellbeing.disability@lipa.ac.uk or call on 0151 330 3013. Please note, the Student Wellbeing and Disability Service is only staffed within office hours (Monday – Friday, 9am – 5pm, term time only)

Support services 

Urgent support services

If you are concerned about your mental health or feel that you cannot keep yourself safe, please contact the following services for urgent support:

  • If you feel you can keep yourself safe until an appointment, contact your GP and request an emergency mental health appointment.
  • If your GP is closed, call 111 if you are in need of urgent medical help or advice but it’s not an emergency or life-threatening situation. You can also call 111 if you’re not sure which NHS service you need.
  • Go to your nearest Accident and Emergency (A&E) department where a mental health professional will be able to assess you and give you the right help. The nearest A&E to LIPA is at the Liverpool Royal Hospital: A&E, Ground Floor, Liverpool Royal Hospital, Prescot Street, Liverpool, Merseyside, L7 8XP
  • For Urgent Mental Health Support in Liverpool, please ring the Mersey Care Mental Health Crisis Team on 0151 296 7200 or by freephone 0800 145 6570, open 24/7, 7 days a week
  • If you are in Halton, Knowsley, St Helens and Warrington, you can contact the Mental Health Crisis Team on 0800 051 1508, open 24/7, 7 days a week.
  • If you are outside of Liverpool, find your local mental health crisis line on the NHS website
  • If your life or someone else’s life is in immediate danger, CALL 999 and don’t delay

Local and national support services

  • You can self-refer to Liverpool Light an out-of-hours mental health crisis service (6pm-1am, 7 days a week)
  • James’ Place is a service in Liverpool for men in suicidal crisis: Call 0151 303 5757, or text “JP” to 85258 (24/7), or email info@jamesplace.org.uk for access to their service if not in a crisis.
  • Call Papyrus Hopeline if you are under 35: 0800 068 41 41 (9am-midnight, 7 days a week).
  • If you need to speak to someone in confidence, call Samaritans: 116123 or email jo@samaritans.com (24/7, 365 days a year).
  • You can call CALM (Campaign Against Living Miserably): 0800 58 58 58 (5pm – midnight, 7 days a week)
  • If you’d prefer not to speak on the phone, please text ‘SHOUT’ to 85258 (available 24/7) - Shout: the UK's free, confidential and 24/7 mental health text service

Preparing for a crisis 

The information here has been taken from Bipolar UK’s ‘How to cope with a crisis’ guidance

How to plan ahead for a crisis

It can be scary to think about experiencing a crisis, but planning ahead can make it easier to look after yourself. You might work with the Student Wellbeing and Disability Service to develop a safety plan which you can keep in a safe place. Having something written down that’s clear and easy to follow can help you recognise a crisis earlier, and access the help needed quickly.

There is no right or wrong way to plan ahead; it’s about making sure you are safe and that you get the right support.

Think about your ‘early warning signs’ and triggers

You might find that your mood changes in relation to certain events or seasonal changes, and that as you start to approach crisis point you notice consistent warning signs that show you need support. You might notice you withdraw socially, you are sleeping less than you did before, you start thinking about what the world would be like without you in it or you have the first changes in sensation that you associate with hallucinations. Keeping note of these and sharing them with your support circle can help you avoid triggers, or if you find yourself triggered can help you get help as early as possible.

Think about which professional you’d most like to talk to

Some people might feel most comfortable talking to a health professional they already know, whereas others might prefer to go straight to A&E. Keeping note of who you’d like to get support from and how to get in touch with them will make this process easier. This is important when you’re not feeling well. You can think about a back-up option too, to ensure you have as many directions to turn as possible.

Who is in your support network and how can they help you?

Do you have a certain person in your support network who you’d like to be involved in your care? A housemate who you’d like to accompany you to A&E, or a friend who you’d like to call the Mental Health Crisis Team for you? Is your named Trusted Contact someone you are happy for LIPA inform if you are experiencing a significant crisis? Defining who does what in advance helps take the pressure off you in an urgent situation and allows those around you to set boundaries and ensure they feel comfortable with their roles.

How do you prefer to communicate when you’re in crisis?

You can also use this time to discuss what language, communication methods and keywords are helpful or unhelpful for you. This can make sure you’re able to access care in a way that is actively supportive and avoids harm. You might find that there are some words or situations that are triggering for you; if someone closes the door to a room you’re in while trying to talk to you about getting help, does this make you feel trapped, for example? Do you prefer to communicate by writing things down in a text to a loved one, rather than a phone call? Setting this guidance out in advance will make the experience of accessing support as smooth as possible.

How can you keep yourself physically safe?

You might find that in the lead-up to a crisis your behaviour may change. This can be important to consider when planning for a crisis. You might notice that when you’re unwell you stop taking medication, or you might be more likely to engage in risky behaviours. Planning for these scenarios in advance will help you stay safe and reduce any potential harm to your physical wellbeing. It’s also a good idea to share these details with your support network.

Reporting incidents to LIPA

All students and staff can report incidents of bullying, harassment, victimisation, discrimination, sexual misconduct, hate crime or assault through the Report a Concern portal. This can be a named or anonymous report.

Visit the Staying Safe page for further details on ways in which you can report and seek support if you have experienced sexual violence, domestic abuse, or have been a victim of crime.